Frequently Asked Questions
- When can I purchase my Textbooks?
- When can I use my Financial Aid?
- How do I rent a textbook?
- What is a Student Value Edition?
- What is Digital Content (E-Books?)
- What is an Etext Access Card?
- What does Choose One mean?
- Forms of Payment
- Ordering Online
- Ordering By Phone
- Shipping Policies
- Product Returns
- Inclusive Access FAQ
- Contact Support
When can I purchase my Textbooks?
Textbooks are available for purchase two weeks before the start of classes. Textbooks should only be purchased for the current semester as textbooks may change between semesters. Textbooks are available at the campuses at which the class is being taught or online.
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When can I use my Financial Aid?
Once you have completed the all of the steps for financial aid, which you can review here, your financial aid should be available two weeks before the start of classes. Financial aid can be used to purchase and rent textbooks as well as school supplies such as pens, pencils, calculators, notebooks, and bags.
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How do I rent a textbook?
Many of the textbooks sold at the Campus Store are available for rent. Textbooks can be rented online or at the New Castle, Wilson Graduate Center, and Dover Campus Stores. Rented textbooks must be returned at the end of the semester for which they were rented. You will receive email notification of your rental due date and it will be on your receipt. Rental textbooks must be returned in good condition. Light writing and highlighting is acceptable, but returns will not be accepted for books that have water damage or excessive wear. The Campus Store reserves the right to make final judgements on all returns. If you do not return the rental book before the due date, you will be charged the difference between the rental price and the buying price, which you can pay at the Student Payment office.
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What is a Student Value Edition?
Student Value Editions (SVE), also commonly called "loose-leaf" texbooks, are offered for many classes. They are identical to traditional textbooks in every way except that they are three-hole punched loose sheets ready to be put in a binder instead of being bound like a traditional textbook. By not paying for binding, we are able to offer student value edition textbooks at a lower price than a traditional textbook.
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What is Digital Content (E-Books)?
Digital Content or Electronic Books (E-Books) are electronic versions of a textbook. They contain the same information as a regular textbook. You get an electronic copy that is viewable on most computers instead of having a traditional textbook. Digital Content offer the advantage of lower cost and the flexibility of being able to view your textbook on almost any computer that is connected to the internet. Digital Content is available both in-store and online. When you purchase Content, you generally have access to it for 180 days. For more information about Digital Content, click here.
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What is an Etext Access Card?
Etext Access Cards are another way to access electronic verisons of your textbooks. They are physical cards with access codes on them that allow you to view your textbook online along with additional materials. Etext Access Cards are an affordable alternative to traditional textbooks. If ordering an Etext Access Card online, please allow for normal shipping times.
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What does Choose One mean?
If one of your book options says "Choose One", that means that the same book is offered in more than one format but you only need to select one of them. For more information, see the video below.
Forms of Payment
The Campus Stores located at New Castle, Wilson Graduate Center and Dover campuses accept cash, checks, Financial Aid, MasterCard, VISA, American Express and Discover cards for purchases. However, cash is not accepted at some of the other locations as a method of payment. Other locations do accept checks, Financial Aid, MasterCard, VISA, American Express and Discover cards for purchases.back to top
Textbook information is subject to change without notice.
The Campus Store will correct errors and allow refunds on books purchased from the Wilmington University Campus Store within the returns policy. There will be no refunds on textbooks purchased before book information is posted for a semester or block.
Any questions, in regards to the New Castle Campus Store, please contact us at 302-356-6769. The Wilson Graduate Center Campus Store, please contact us at 302-295-1169. The Dover Campus Bookstore, please contact us at 302-342-8636. You can also e-mail any questions to email@example.com.
Submit your order securely to us via this web site. Visit us again after you have placed your order if you would like to track your shipment and view order history.
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Ordering By Phone
Please visit our web site to place your orders.
Due to limited space we do not hold textbooks or offer reservations.
Wilmington University Campus Store is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items en route.
On average, your order will be processed within 4-5 business days. During August or December, delivery time may take longer.
Because UPS is our preferred shipper, we can not ship to P.O. Boxes. Please provide a street address when filling out address information. Signature may be necessary at time of delivery. Please keep this in mind when deciding on your ship to information.back to top
- All returns must be accompanied by the original receipt. It is the sole responsibility of the purchaser to present the receipt as proof of purchase. A Schedule or Drop/Add form may be required for some returns.
- Returns must be done by the last day of drop/add for which your course meets. It is the sole responsibility of the purchaser to know these dates.
- Purchases after the drop/add period for which your course meets will have no return privileges.
- Refunds will be issued in the same method of payment as the original purchase.
- Do not write in any book or remove shrink-wrap until you are certain there will be no need to return it.
- New textbooks must be returned in original condition. No refunds will be given for new books which are damaged or have any writing/markings.
- No returns will be accepted for books where shrink-wrap has been removed.
- No returns will be accepted if any items that accompany a textbook are missing or the sealed package has been tampered with or opened.
- The Campus Store reserves the right to make final judgments on all returns.
Inclusive Access FAQ
- The Inclusive Access program is a new program from the publishers in which textbooks are converted into digital content. The cost of the digital content is lower because ALL students in a course participate in the program. In addition students have access to their materials on the first day of class, but are not be charged until after the Drop/Add.
- The price varies depending upon the course materials chosen by the instructor, but most Inclusive Access prices are lower than the cost of printed materials or going directly to the publisher. On average, it is 50% to 70% off the cost of the printed textbook.
- If your instructor is using Inclusive Access, you are already enrolled. Instructions will be sent to your BlackBoard account on how to access the digital content, the discounted price and information on opting out. This information should be provided in the instructor’s syllabus.
- Access is free until the Drop/Add date for the course. If you do not opt out of the program by the Drop/Add you will be charged the discounted to your student account.
- If you do not wish to participate in the Inclusive Access program, you have until the Drop/Add date for your class to opt out of the program. Opt out procedures will be outlined in the initial email that you received at the start of the class. If you opt out by the deadline, access to the online content will be turned off and you will not be charged.
- Maybe. Simply email the Campus Store at firstname.lastname@example.org requesting that your access be reinstated and we will let you know if it is possible.
- Yes. All students who are enrolled in a course with Inclusive Access are automatically considered part of the program. To avoid being billed you must opt out online prior to the Drop/Add date.
- Students who drop the course during the Drop/Add period will automatically be “opted out” and will not be billed. Students who drop after the Drop/Add date will have five calendar days to notify the Campus Store at email@example.com to request a refund. Refund is not guaranteed.
- First, try the online help desk of the publisher of your course content (see link below). If you are unable to get a resolution from the publisher, please email the Campus Store at firstname.lastname@example.org for further assistance.
McGraw-Hill Publishing: http://mpss.mhhe.com/
- All enrolled students should receive an initial email about the program. Check your spam folder or to see if it was accidentally deleted. Lastly, email the Campus Store at email@example.com for access instructions.
- If your question was not answered in this FAQ, please email Campus Store at firstname.lastname@example.org for more information.
What is Inclusive Access?
How much does Inclusive Access cost?
How will I get my access code?
How do I pay for my access?
What does it mean to Opt Out?
I opted out by mistake and then realized that I need access my digital material. Can I opt back in?
I did not opt out, but I did not register my access code or use the online platform. Will I still be billed?
I dropped the course. Do I still need to opt out?
Who should I contact if I am having trouble with access to the online content?
I didn’t get an email about my course, but other students in my class did. Was I sent an email?
I have further questions that were not addressed. Who do I contact?
Contact us anytime with questions or concerns via email at: email@example.com. You can also contact our customer service department at: 302-356-6769back to top