Frequently Asked Questions
- When can I purchase my Textbooks?
- When can I use my Financial Aid?
- How do I rent a textbook?
- What is a Student Value Edition?
- What is an E-Book?
- What is an Etext Access Card?
- What does Choose One mean?
- Forms of Payment
- Ordering Online
- Ordering By Phone
- Shipping Policies
- Product Returns
- Contact Support
When can I purchase my Textbooks?
Textbooks are available for purchase two weeks before the start of classes. Textbooks should only be purchased for the current semester as textbooks may change between semesters. Textbooks are available at the campuses at which the class is being taught or online.
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When can I use my Financial Aid?
Once you have completed the all of the steps for financial aid, which you can review here, your financial aid should be available two weeks before the start of classes. Financial aid can be used to purchase and rent textbooks as well as school supplies such as pens, pencils, calculators, notebooks, and bags.
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How do I rent a textbook?
Many of the textbooks sold at the Campus Store are available for rent. Textbooks can be rented online or at the New Castle, Wilson Graduate Center, and Dover Campus Stores. Rented textbooks must be returned at the end of the semester for which they were rented. You will receive email notification of your rental due date and it will be on your receipt. Rental textbooks must be returned in good condition. Light writing and highlighting is acceptable, but returns will not be accepted for books that have water damage or excessive wear. The Campus Store reserves the right to make final judgements on all returns. If you do not return the rental book before the due date, you will be charged the difference between the rental price and the buying price, which you can pay at the Student Payment office.
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What is a Student Value Edition?
Student Value Editions (SVE), also commonly called "loose-leaf" texbooks, are offered for many classes. They are identical to traditional textbooks in every way except that they are three-hole punched loose sheets ready to be put in a binder instead of being bound like a traditional textbook. By not paying for binding, we are able to offer student value edition textbooks at a lower price than a traditional textbook.
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What is an E-Book?
Electronic Books (E-Books) are electronic versions of a textbook. They contain the same information as a regular textbook. You get an electronic copy that is viewable on most computers instead of having a traditional textbook. E-Books offer the advantage of lower cost and the flexibility of being able to view your textbook on almost any computer that is connected to the internet. E-Books are available both in-store and online. When you purchase an E-Book, you have access to it for 180 days. For more information about E-Books, click here.
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What is an Etext Access Card?
Etext Access Cards are another way to access electronic verisons of your textbooks. They are physical cards with access codes on them that allow you to view your textbook online along with additional materials. Etext Access Cards are an affordable alternative to traditional textbooks. If ordering an Etext Access Card online, please allow for normal shipping times.
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What does Choose One mean?
If one of your book options says "Choose One", that means that the same book is offered in more than one format but you only need to select one of them. For more information, see the video below.
Forms of Payment
The Campus Stores located at New Castle, Wilson Graduate Center and Dover campuses accept cash, checks, Financial Aid, MasterCard, VISA, American Express and Discover cards for purchases. However, cash is not accepted at some of the other locations as a method of payment. Other locations do accept checks, Financial Aid, MasterCard, VISA, American Express and Discover cards for purchases.back to top
Textbook information is subject to change without notice.
The Campus Store will correct errors and allow refunds on books purchased from the Wilmington University Campus Store within the returns policy. There will be no refunds on textbooks purchased before book information is posted for a semester or block.
Any questions, in regards to the New Castle Campus Store, please contact us at 302-356-6769. The Wilson Graduate Center Campus Store, please contact us at 302-295-1169. The Dover Campus Bookstore, please contact us at 302-342-8636. You can also e-mail any questions to firstname.lastname@example.org.
Submit your order securely to us via this web site. Visit us again after you have placed your order if you would like to track your shipment and view order history.
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Ordering By Phone
Please visit our web site to place your orders.
Due to limited space we do not hold textbooks or offer reservations.
Wilmington University Campus Store is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items en route.
On average, your order will be processed within 4-5 business days. During August or December, delivery time may take longer.
Because UPS is our preferred shipper, we can not ship to P.O. Boxes. Please provide a street address when filling out address information. Signature may be necessary at time of delivery. Please keep this in mind when deciding on your ship to information.back to top
- All returns must be accompanied by the original receipt. It is the sole responsibility of the purchaser to present the receipt as proof of purchase. A Schedule or Drop/Add form may be required for some returns.
- Returns must be done by the last day of drop/add for which your course meets. It is the sole responsibility of the purchaser to know these dates.
- Purchases after the drop/add period for which your course meets will have no return privileges.
- Refunds will be issued in the same method of payment as the original purchase.
- Do not write in any book or remove shrink-wrap until you are certain there will be no need to return it.
- New textbooks must be returned in original condition. No refunds will be given for new books which are damaged or have any writing/markings.
- No returns will be accepted for books where shrink-wrap has been removed.
- No returns will be accepted if any items that accompany a textbook are missing or the sealed package has been tampered with or opened.
- The Campus Store reserves the right to make final judgments on all returns.
Contact us anytime with questions or concerns via email at: email@example.com. You can also contact our customer service department at: 302-356-6769back to top